Shipping policy
SHIPPING POLICY
Thank you for shopping with Nova Star Cosmetics! We work hard to get your order packed and on its way as quickly as possible. Please review our shipping information below before placing your order.
PROCESSING TIME
Orders are typically processed and shipped within 1–2 business days after your order is placed.
Business days are Monday through Friday and do not include weekends or holidays. During new product launches, restocks, sales, or other high-volume periods, processing times may be slightly longer.
Once your order has shipped, you will receive a shipping confirmation with tracking information.
U.S. SHIPPING
We ship throughout the United States.
Delivery time begins after your order has been processed and picked up by the shipping carrier. Delivery times may vary depending on your location and the shipping service selected at checkout.
Please note that carrier delays are outside of Nova Star Cosmetics’ control once a package has been shipped.
CANADA & INTERNATIONAL SHIPPING
Nova Star Cosmetics currently ships internationally to Canada and select European countries.
International delivery times vary depending on the destination and local customs processing.
Customers are responsible for any applicable customs fees, duties, taxes, or import charges required by their country. These charges are not included in the shipping cost paid at checkout.
Nova Star Cosmetics is not responsible for delays caused by customs or international shipping carriers.
SHIPPING ADDRESS
Please double-check your shipping address before completing your purchase.
Customers are responsible for providing a complete and accurate shipping address. Nova Star Cosmetics is not responsible for packages delivered to an incorrect address provided at checkout.
If you notice an error in your address, please contact us as soon as possible. We cannot guarantee that an address can be changed once an order has been processed or shipped.
LOST, STOLEN OR DELAYED PACKAGES
Once a package has been transferred to the shipping carrier, delivery is handled by the carrier.
If your tracking shows that your package has been delivered but you cannot locate it, please check around your property, with household members or neighbors, and contact the shipping carrier for additional assistance.
Nova Star Cosmetics is not responsible for packages that are lost or stolen after being marked as delivered by the carrier.
RETURNED PACKAGES
If a package is returned to Nova Star Cosmetics because of an incorrect or incomplete address, failed delivery attempt, or other customer-related delivery issue, additional shipping fees may be required to have the order shipped again.
QUESTIONS?
If you have any questions regarding your order or shipping, please contact Nova Star Cosmetics and include your order number so we can assist you as quickly as possible.
Thank you for supporting Nova Star Cosmetics ♡